Shipping & Returns
Shipping: All orders received by 2:30pm EST will ship same day.
Warranty: All parts are covered under warranty for a period of one year from ship date.
Warranty Policy: Should a part fail within the warranty period, an RGA form needs to be submitted and is to include customer information, order number and cause of failure. An RGA number and instructions will be provided. If part is deemed defective, a credit will then be applied towards the original order for the parts less freight charges. Please note, credits may take up to 2-3 weeks.
If a replacement part is needed before the RGA process is complete, a new order will need to be placed by the customer.
General Returns: HVAC Parts Direct will only accept returns within 60 days from shipment. Returns are subject to a 35% re-stocking fee. Customer is required to pay return freight charges.
If HVAC Parts Direct makes a shipping error, a return label will be provided, and no re-stocking fee will be applied. In this case, HVAC Parts Direct will ship the replacement part once the incorrect part is received. If a replacement is needed sooner, we recommend placing a new order and we will apply a credit to your account once part is received.
All returned parts (except warranty claims) must be received in original packaging and in new condition for credit to be issued.